Alric James Jr
Alric James Jr
Customer Success Manager
Customer Success Manager
I've been an IT professional for over 15 years now. I have a passion for continuous improvement and hobbies that accumulate exponentially with each passing year.
My career has enabled me to have a variety of experiences(+/-), a bit of travel, and work with customers and colleagues around the globe.
#savvy #motivated #communicative #coolastheothersideofthepillow #processoriented #easy-going #clever
< Skills >
Operations - 97%
Customer Support - 94%
Interpersonal Relationships - 90%
Puns - 100%
#Organization #TimeManagement #Communication
< Experience >
Jan 2021 - Jun 2021
Service Transition Engineer
- Team Lead AMERS
- Led team of engineers in onboarding customers to our monitoring platforms
- Process documentation Driving to meet SLAs Escalation POC
Jul 2021 - Jul 2023
Customer Success Engineer
- Focus on the Cisco Webex Meeting Suite
- Proactive and Reactive Technical Adoption Engagements
- Customer support
Jul 2023 - Present
Customer Success Manager
- Focus on Webex Contact Center Cloud
- Partner enablement
- Implementations and product improvements
Circa 1988 - Present
Aspiring Tinkerer
- I can swing a hammer
- Part-time blogger
- Aspiring writer
Apr 2011 - Present
Gardener
- I've successfully grown veggies from seed
- Lost many plants to local wildlife
- Always looking forward to spring to start the process over
< Education >
1999 - 2005
Bachelors of Arts in Sociology
- Minor Technology Education
- Minor Graphics Communication
- Eagle Scout
< Certificates >
Certified Scrum Product Owner (CSPO)
Valid Mar 2023 - Mar 2025
Scrum Alliance 001160466
Certified Scrum Product Owner (CSM)
Valid Feb 2023 - Feb 2026
Scrum Alliance 1330814
ITIL Foundations v4
Valid Feb 2023 - Feb 2026
PeopleCert 9980000322263230
Cisco Certified Network Associate (CCNA)
Valid Feb 2023 - Feb 2026
Cisco 421554170324EKYI
< Contact >
...thanks for stopping by! If you'd like to reach out or provide some feedback please feel free. (Don't worry the email is just a relay.)